Last updated: April 2026

1. Who We Are

DPNEX LIMITED (“DpNEx”, “we”, “us”, “our”) is a UK-registered courier and logistics company.

Company Number: 17006075
Registered Address: 14 Carlton Avenue, Feltham, England, TW14 0EF
Email: booking@dpnex.co.uk
Phone: 07712 150 929

2. What Information We Collect

We collect the following personal information when you use our services:

Name, email address, phone number
Collection and delivery addresses
Parcel details and shipment information
Payment information (processed securely via Stripe — we do not store card details)
Account login credentials (passwords stored encrypted)
IP address and browser information for security and fraud prevention

3. How We Use Your Information

To process and fulfil your courier bookings
To send booking confirmations, invoices and tracking updates
To communicate about your shipments
To comply with customs and legal requirements
To improve our services and website
To send promotional emails (only with your explicit consent)

4. Who We Share Your Information With

DPNEX Nepal — our partner for Nepal shipments
Freight carriers and airlines for international shipments
Customs authorities as required by law
Payment processors (Stripe) for secure payments

We never sell your data to third parties.

5. How Long We Keep Your Data

We retain booking records for 7 years for legal and tax compliance. Account data is kept until you request deletion. Marketing preferences are stored until you unsubscribe.

6. Your Rights

Under UK GDPR you have the right to:

Access your personal data (Subject Access Request)
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Data portability — receive your data in a structured format
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at: booking@dpnex.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk

7. Cookies

We use essential cookies to operate our website (session management, security). We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings.

8. Security

We use SSL/TLS encryption for all data in transit, secure servers, access controls, and follow industry best practices to protect your personal information. Payment card data is processed by Stripe and never stored on our systems.

9. International Transfers

As an international courier service, your delivery address information will be shared with partners in the destination country to facilitate delivery. We ensure appropriate safeguards are in place for any international data transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The “last updated” date at the top of this page indicates when the policy was last revised.

11. Contact Us

For any privacy concerns or to exercise your rights:

booking@dpnex.co.uk
07712 150 929
DPNEX LIMITED, 14 Carlton Avenue, Feltham, England, TW14 0EF

Privacy Policy